Frequently Asked Questions

Frequently Asked Questions

Most of your questions should be answered below. If you have any further questions please get in touch. You can give us a call, send us an email or drop us a text using the details on the Location & Contact page.

CLUECRYPTED

WHAT IS CLUECRYPTED?

ClueCrypted is an exciting real life escape game designed for small groups of two to six players. Based in the New Forest (in New Milton in Hampshire), ClueCrypted offers a personal escape room experience designed to test your mind and wits.

WHERE ARE YOU LOCATED?

ClueCrypted is located in the New Forest (in New Milton in Hampshire). Our full address can be found on the Location & Contact page.

WHEN ARE YOU OPEN?

We are currently open Friday evenings from 16:30 to 21:00 and Saturdays from 09:30 to 21:00. At this present time we are not open on Sundays or during the week. However, if you wish to book multiple games on a day we are not open, please get send us an email and we will see how we can help.

WHERE CAN I PARK?

We have enough parking to accommodate up to eight cars. When arriving at the site, please park in any of the eight bays numbered 6 or 7. These parking spaces are on private land and are free for you to use during your time at ClueCrypted.

WHO CAN PLAY?

Our escape room experience is suitable for players aged over 15 who love solving puzzles and taking part in an interactive game.

DO YOU HAVE WHEELCHAIR ACCESS?

ClueCrypted is located at the top of three flights of stairs

IS THERE AN AGE RESTRICTION?

We have designed our room and clue system to make the game enjoyable for players aged 15 and over. We do ask that players aged 16 or younger are supervised by a responsible adult. Please get in contact before reserving a room for a group containing any players under the age of 15. We are happy for them to play but would like to discuss the room with you prior to you making your reservation.

WHAT DO WE NEED TO BRING?

We’ve got everything you need. Just bring yourself and your team and you’re ready to go!

WHAT'S THE BEST THING TO WEAR?

We suggest that comfortable clothes and shoes are worn during your escape room experience. Whilst you don’t need to dress the same as if you’re going to the gym, you may be required to move around the room quickly.

CAN I BRING ALCOHOL INTO THE ROOM?

We do not have an alcohol licence and are unable to offer or allow you to drink alcohol during your time at ClueCrypted. We recommend that you do not drink alcohol before playing our games as your escape requires clear thought and problem solving. Players who are overly intoxicated will be refused entry and will not be able to participate in their prebooked game.

ARE YOU A FRANCHISE?

No, the rooms at ClueCrypted and all their puzzles have been designed and created by us.

WHAT ELSE IS THERE TO DO IN THE AREA?

ClueCrypted is only a short 20 minute drive from Bournemouth town centre. We are also only a few minutes away from several beaches or the New Forest. If you are not local to the area, we suggest having a look at www.visit-hampshire.co.uk. Please give us a call if you would like any dining suggestions before or after your escape room experience at ClueCrypted.

PLAYERS

HOW MANY PEOPLE CAN PLAY THE GAME AT ONCE?

ClueCrypted can accommodate between two and six people per game. We feel that the optimum number of players for our game is four but are able to accommodate up to six. If your team consists of more than six players, you will be required to split into more than one group and book multiple sessions.

IS IT POSSIBLE TO ADD EXTRA PEOPLE TO THE GAME?

If adding additional people to your game would still keep you within the six person limit, we are happy for you to bring along additional players. Please note that any additional person not booked as part of the original booking will need to pay on site in cash before the start of the game. Additional players will be charged the individual player rate for the new size of the team.

DO YOU MIX TEAMS WITH PEOPLE WHO DO NOT KNOW EACH OTHER?

No. The session you book is for your team and your team only.

BOOKINGS

HOW CAN I RESERVE A ROOM?

To reserve your escape room session, click on the BOOK NOW button at the top of the page in the menu bar.

HOW MUCH DOES IT COST?

Our prices range from £20 to £26 per person, depending on the size of the group you wish to play with.

CAN WE TURN UP WITHOUT MAKING A RESERVATION?

Whilst we may be able to accommodate your group, we strongly suggest that you book online before arriving at our site.

CAN I CHANGE OR CANCEL MY BOOKING?

Please get in touch if you would like to change your booking. If we have availability and are made aware no less than 48 hours in advance, we are happy to swap your reservation for another time or day. All bookings are final and no refunds will be offered.

IS IT POSSIBLE TO RESERVE A ROOM ON A DAY YOU'RE NOT SHOWING AS OPEN?

We are currently closed on Sundays and during the week. If you would like to book multiple games on a day we are not currently open, please get in touch and we will see if we can help.

HOW EARLY SHOULD I ARRIVE FOR MY BOOKING?

In order to provide a timely experience to all our groups, we request that you arrive approximately 10 minutes before your scheduled session to ensure a prompt start.

WHAT HAPPENS IF I'M LATE?

As we like to provide a timely experience to all our guests, if your group arrives later than your scheduled appointment you will not be able to undertake your game and will be asked to reschedule. If you are running late please contact us as soon as possible and we will do everything we can to accommodate you.

SOMEONE IN MY GROUP HAS DROPPED OUT, CAN I BE PARTLY REFUNDED?

Once the booking has been made and the payment has been processed we are not able to offer refunds to players who have dropped out. All bookings are final and no refunds will be offered.

CAN I BRING AN EXTRA PERSON NOT INCLUDED IN THE ORIGINAL BOOKING?

If adding additional people to your game would still keep you within the six person limit, we are happy for you to bring along additional players. Please note that any additional person not booked as part of the original booking will need to pay on site in cash before the start of the game. Additional players will be charged the individual player rate for the new size of the team.

ROOMS

HOW MANY ROOMS DO YOU HAVE?

ClueCrypted currently has one 60 minute escape room.

HOW BIG IS THE ROOM?

Our escape game is a multi room experience. Each room is suitable for up to six players. We feel that the optimum number of players to take part in one of our games is four, but we are able to accommodate larger groups of up to six.

HOW LONG DOES EACH GAME TAKE?

Each game is scheduled to last for approximately 60 minutes. The actual length your game will last will be dependant on how long it takes your team to escape. If time permits and it looks like your group needs slightly longer than 60 minutes to complete the room, we are happy to let you play on.

AM I ALLOWED TO PHOTOGRAPH OR FILM INSIDE THE ROOM?

Please be aware that we will not allow any member of your group to photograph or film any part of the escape room. We hope you appreciate that we like all our guests to enjoy the surprises we’ve included throughout the escape room experience and that any photos you take may be seen by your friends or others who may be intending to play a game at ClueCrypted. We will happily take a photo of your group at the end of your game which you are welcome to upload and share.

ARE WE REALLY LOCKED INSIDE THE ROOM?

You will experience the illusion of being locked but we have included safety mechanisms throughout the entire game to ensure that you are able to safely and quickly exit the room in the event of an emergency.

I'M CLAUSTROPHOBIC, WILL I BE ABLE TO PLAY?

The smallest room you will have to enter is approximately 2.7 x 1.9 meters. If you are claustrophobic or have any other fears we are happy to show you around the escape room before your undertake the game. We want you to enjoy the experience and are happy to accommodate your specific needs where possible.

IS IT SCARY?

Whilst nothing in any of the rooms has been designed to intentionally scare any of our players, we understand that some people may find elements of the game distressing. If you have fears which may prevent you from participating please get in touch and we will happily talk though the different elements of each room in advance of your game.

GROUPS

ARE WE ALLOWED TO BOOK A ROOM FOR A BIRTHDAY PARTY OR OTHER CELEBRATION?

Absolutely! We would love to help you celebrate your special occasion. Whether you would like to book one session for a small gathering, or spend half a day with us and book multiple games, we are able to accommodate your specific needs. We are happy to personalise our escape game and hide small birthday presents or cards at different stages in the escape. Please get in contact to discuss pricing and availability.

CAN WE HIRE CLUECRYPTED FOR MULTIPLE SESSIONS?

Of course. Please get in touch to discuss pricing and availability.

CORPORATE

CAN YOU HOST A TEAM BUILDING COMPANY EVENT?

We would love to help you host a corporate event. Please get in touch to discuss your requirements.

Most of your questions should be answered below. If you have any further questions please get in touch. You can give us a call, send us an email or drop us a text using the details on the Location & Contact page.

CLUECRYPTED

WHAT IS CLUECRYPTED?

ClueCrypted is an exciting real life escape game designed for small groups of two to six players. Based in the New Forest (in New Milton in Hampshire), ClueCrypted offers a personal escape room experience designed to test your mind and wits.

WHERE ARE YOU LOCATED?

ClueCrypted is located in the New Forest (in New Milton in Hampshire). Our full address can be found on the Location & Contact page.

WHEN ARE YOU OPEN?

We are currently open Friday evenings from 16:30 to 21:00 and Saturdays from 09:30 to 21:00. At this present time we are not open on Sundays or during the week. However, if you wish to book multiple games on a day we are not open, please get send us an email and we will see how we can help.

WHERE CAN I PARK?

We have enough parking to accommodate up to eight cars. When arriving at the site, please park in any of the eight bays numbered 6 or 7. These parking spaces are on private land and are free for you to use during your time at ClueCrypted.

WHO CAN PLAY?

Our escape room experience is suitable for players aged 15 and over who love solving puzzles and taking part in an interactive game.

DO YOU HAVE WHEELCHAIR ACCESS?

ClueCrypted is located at the top of three flights of stairs

IS THERE AN AGE RESTRICTION?

We have designed our room and clue system to make the game enjoyable for players aged 15 and over. We do ask that players aged 16 or younger are supervised by a responsible adult. Please get in contact before reserving a room for a group containing any players under the age of 15. We are happy for them to play but would like to discuss the room with you prior to you making your reservation.

WHAT DO WE NEED TO BRING?

We’ve got everything you need. Just bring yourself and your team and you’re ready to go!

WHAT'S THE BEST THING TO WEAR?

We suggest that comfortable clothes and shoes are worn during your escape room experience. Whilst you don’t need to dress the same as if you’re going to the gym, you may be required to move around the room quickly.

CAN I BRING ALCOHOL INTO THE ROOM?

We do not have an alcohol licence and are unable to offer or allow you to drink alcohol during your time at ClueCrypted. We recommend that you do not drink alcohol before playing our games as your escape requires clear thought and problem solving. Players who are overly intoxicated will be refused entry and will not be able to participate in their prebooked game.

ARE YOU A FRANCHISE?

No, the rooms at ClueCrypted and all their puzzles have been designed and created by us.

WHAT ELSE IS THERE TO DO IN THE AREA?

ClueCrypted is only a short 20 minute drive from Bournemouth town centre. We are also only a few minutes away from several beaches or the New Forest. If you are not local to the area, we suggest having a look at www.visit-hampshire.co.uk. Please give us a call if you would like any dining suggestions before or after your escape room experience at ClueCrypted.

BOOKINGS

HOW CAN I RESERVE A ROOM?

To reserve your escape room session, click on the BOOK NOW button at the top of the page in the menu bar.

HOW MUCH DOES IT COST?

Our prices range from £20 to £26 per person, depending on the size of the group you wish to play with.

CAN WE TURN UP WITHOUT MAKING A RESERVATION?

Whilst we may be able to accommodate your group, we strongly suggest that you book online before arriving at our site.

CAN I CHANGE OR CANCEL MY BOOKING?

Please get in touch if you would like to change your booking. If we have availability and are made aware no less than 48 hours in advance, we are happy to swap your reservation for another time or day. All bookings are final and no refunds will be offered.

IS IT POSSIBLE TO RESERVE A ROOM ON A DAY YOU'RE NOT SHOWING AS OPEN?

We are currently closed on Sundays and during the week. If you would like to book multiple games on a day we are not currently open, please get in touch and we will see if we can help.

HOW EARLY SHOULD I ARRIVE FOR MY BOOKING?

In order to provide a timely experience to all our groups, we request that you arrive approximately 10 minutes before your scheduled session to ensure a prompt start.

WHAT HAPPENS IF I'M LATE?

As we like to provide a timely experience to all our guests, if your group arrives later than your scheduled appointment you will not be able to undertake your game and will be asked to reschedule. If you are running late please contact us as soon as possible and we will do everything we can to accommodate you.

SOMEONE IN MY GROUP HAS DROPPED OUT, CAN I BE PARTLY REFUNDED?

Once the booking has been made and the payment has been processed we are not able to offer refunds to players who have dropped out. All bookings are final and no refunds will be offered.

CAN I BRING AN EXTRA PERSON NOT INCLUDED IN THE ORIGINAL BOOKING?

If adding additional people to your game would still keep you within the six person limit, we are happy for you to bring along additional players. Please note that any additional person not booked as part of the original booking will need to pay on site in cash before the start of the game. Additional players will be charged the individual player rate for the new size of the team.

ROOMS

HOW MANY ROOMS DO YOU HAVE?

ClueCrypted currently has one 60 minute escape room.

HOW BIG IS THE ROOM?

Our escape game is a multi room experience. Each room is suitable for up to six players. We feel that the optimum number of players to take part in one of our games is four, but we are able to accommodate larger groups of up to six.

HOW LONG DOES EACH GAME TAKE?

Each game is scheduled to last for approximately 60 minutes. The actual length your game will last will be dependant on how long it takes your team to escape. If time permits and it looks like your group needs slightly longer than 60 minutes to complete the room, we are happy to let you play on.

AM I ALLOWED TO PHOTOGRAPH OR FILM INSIDE THE ROOM?

Please be aware that we will not allow any member of your group to photograph or film any part of the escape room. We hope you appreciate that we like all our guests to enjoy the surprises we’ve included throughout the escape room experience and that any photos you take may be seen by your friends or others who may be intending to play a game at ClueCrypted. We will happily take a photo of your group at the end of your game which you are welcome to upload and share.

ARE WE REALLY LOCKED INSIDE THE ROOM?

You will experience the illusion of being locked but we have included safety mechanisms throughout the entire game to ensure that you are able to safely and quickly exit the room in the event of an emergency.

I'M CLAUSTROPHOBIC, WILL I BE ABLE TO PLAY?

The smallest room you will have to enter is approximately 2.7 x 1.9 meters. If you are claustrophobic or have any other fears we are happy to show you around the escape room before your undertake the game. We want you to enjoy the experience and are happy to accommodate your specific needs where possible.

IS IT SCARY?

Whilst nothing in any of the rooms has been designed to intentionally scare any of our players, we understand that some people may find elements of the game distressing. If you have fears which may prevent you from participating please get in touch and we will happily talk though the different elements of each room in advance of your game.

PLAYERS

HOW MANY PEOPLE CAN PLAY THE GAME AT ONCE?

ClueCrypted can accommodate between two and six people per game. We feel that the optimum number of players for our game is four but are able to accommodate up to six. If your team consists of more than six players, you will be required to split into more than one group and book multiple sessions.

IS IT POSSIBLE TO ADD EXTRA PEOPLE TO THE GAME?

If adding additional people to your game would still keep you within the six person limit, we are happy for you to bring along additional players. Please note that any additional person not booked as part of the original booking will need to pay on site in cash before the start of the game. Additional players will be charged the individual player rate for the new size of the team.

DO YOU MIX TEAMS WITH PEOPLE WHO DO NOT KNOW EACH OTHER?

No. The session you book is for your team and your team only.

GROUPS

ARE WE ALLOWED TO BOOK A ROOM FOR A BIRTHDAY PARTY OR OTHER CELEBRATION?

Absolutely! We would love to help you celebrate your special occasion. Whether you would like to book one session for a small gathering, or spend half a day with us and book multiple games, we are able to accommodate your specific needs. We are happy to personalise our escape game and hide small birthday presents or cards at different stages in the escape. Please get in contact to discuss pricing and availability.

CAN WE HIRE CLUECRYPTED FOR MULTIPLE SESSIONS?

Of course. Please get in touch to discuss pricing and availability.

CORPORATE

CAN YOU HOST A TEAM BUILDING COMPANY EVENT?

We would love to help you host a corporate event. Please get in touch to discuss your requirements.