Most of your questions should be answered below. If you have any further questions please get in touch. You can give us a call, send us an email or drop us a text using the details on the Contact page.
ClueCrypted is located in the New Forest (in New Milton in Hampshire). Our full address can be found on the Contact page.
We are currently open Thursday, Friday and Saturday from 10:00 to 21:00. At this present time we are not open on Monday, Tuesday, Wednesday or Sundays. However, if you wish to book multiple games on a day we are not open, please get send us an email and we will see how we can help.
We have enough parking to accommodate up to eight cars. When arriving at the site, please park in any of the eight bays numbered 6 or 7. These parking spaces are on private land and are free for you to use during your time at ClueCrypted.
ClueCrypted is located at the top of three flights of stairs
We have designed our room and clue system to make the game enjoyable for players aged 15 and over. We are happy for younger players to play but do ask that anyone aged 16 or younger is supervised by a responsible adult
We suggest that comfortable clothes and shoes are worn during your escape room experience. Whilst you don’t need to dress the same as if you’re going to the gym, you may be required to move around the room quickly.
We do not have an alcohol licence and are unable to offer or allow you to drink alcohol during your time at ClueCrypted. We recommend that you do not drink alcohol before playing our games as your escape requires clear thought and problem solving. Players who are overly intoxicated will be refused entry and will not be able to participate in their pre-booked game.
Whilst we may be able to accommodate your group, we strongly suggest that you book online before arriving at our site.
In order to provide a timely experience to all our groups, we request that you arrive approximately 10 minutes before your scheduled session to ensure a prompt start.
Once the booking has been made and the payment has been processed we are not able to offer refunds to players who have dropped out. All bookings are final and no refunds will be offered.
If adding additional people to your game would still keep you within the six person limit, we are happy for you to bring along additional players. Please note that any additional person not booked as part of the original booking will need to pay on site in cash before the start of the game. Additional players will be charged the individual player rate for the new size of the team.
Our escape game is a multi room experience. Each room is suitable for up to six players. We feel that the optimum number of players to take part in one of our games is four, but we are able to accommodate larger groups of up to six.
Each game is scheduled to last for approximately 60 minutes. The actual length your game will last will be dependant on how long it takes your team to escape. If time permits and it looks like your group needs slightly longer than 60 minutes to complete the room, we are happy to let you play on.
Please be aware that we will not allow any member of your group to photograph or film any part of the escape room. We hope you appreciate that we like all our guests to enjoy the surprises we’ve included throughout the escape room experience and that any photos you take may be seen by your friends or others who may be intending to play a game at ClueCrypted. We will happily take a photo of your group at the end of your game which you are welcome to upload and share.
You will experience the illusion of being locked but we have included safety mechanisms throughout the entire game to ensure that you are able to safely and quickly exit the room in the event of an emergency.
The smallest room you will have to enter is approximately 2.7 x 1.9 meters. If you are claustrophobic or have any other fears we are happy to show you around the escape room before your undertake the game. We want you to enjoy the experience and are happy to accommodate your specific needs where possible.
Whilst nothing in any of the rooms has been designed to intentionally scare any of our players, we understand that some people may find elements of the game distressing. If you have fears which may prevent you from participating please get in touch and we will happily talk though the different elements of each room in advance of your game.
ClueCrypted can accommodate between two and six people per game. We feel that the optimum number of players for our game is four but are able to accommodate up to six. If your team consists of more than six players, you will be required to split into more than one group and book multiple sessions.
No. The session you book is for your team and your team only.
Please see our booking calendar for availability. We have games available between 10:30 and 20:30 most days.
This is a family friendly game but is not suitable for groups make up solely of children under the age of 14. Younger children are more than welcome to play, but only as part of an older family group.
All times displayed on our website are GMT. If you are an international player, please convert the time zone before booking.
This game is suitable for between 1-6 people (split over 1-6 different locations). Unfortunately, due to recent abuse of group sizes we are strict with the maximum 6 person total so that each group can enjoy the experience to its full potential. Please do not exceed this maximum. Any extra people will be asked to leave the game.
Unfortunately, due to recent abuse of group sizes we are strict with the maximum 6 person total so that each group can enjoy the experience to its full potential. Please do not exceed this maximum. Any extra people will be asked to leave the game.
Our games are delivered via Zoom. Please make sure you have installed Zoom prior to your game. To download Zoom please visit http://www.zoom.us. You DO NOT need to pay for a subscription to Zoom. As the game is delivered virtually, please ensure you are viewing the game on the biggest screen you have available.
Please join the Zoom session 10 minutes prior to the start of your game to ensure your device is working correctly.
Each game is scheduled to last for approximately 60 minutes. The actual length your game will last will be dependent on how long it takes your team to solve each puzzle.
No. The session you book is for your team and your team only.
This game is suitable for between 1-6 people.
Each game can be purchased as either a digital download or wire bound book. Please allow up to 3 business days for the book to be dispatched.
Once you have purchased the game, you can play it at any time.
Our outdoor games require a reasonable level of fitness. You will be required to walk between 1-3 miles (game dependant) around the game location. Some games require you to walk up or down a series of steps.
As the game uses the what3words mobile app to navigate you around the experience, you will need a smart phone with internet connectivity. Please ensure your device is fully charged prior to starting the experience.
Please get in touch if you would like to change your booking. If we have availability and are made aware no less than 48 hours in advance, we are happy to swap your reservation for another time or day. All bookings are final and no refunds will be offered.
If you would like to book a game on a day we are not currently open, please get in touch and we will see if we can help.
As we like to provide a timely experience to all our guests, if your group arrives later than your scheduled appointment you will not be able to undertake your game and will be asked to reschedule. If you are running late please contact us as soon as possible and we will do everything we can to accommodate you.