1.1 Bookings made through our website, and our and your rights and obligations in relation to such bookings, are governed by these terms and conditions.
1.2 By making a booking you give your express agreement to these terms and conditions.
1.3 This document does not affect any statutory rights you may have as a consumer.
2.1 In these terms and conditions:
(a) “we” means ClueCrypted (and “us and “our” should be construed accordingly);
(b) “you” means our customer or prospective customer under these terms and conditions (and “your” should be construed accordingly);
(c) “booking” means a booking in respect of a escape game experience, which may be made by you under these terms and conditions; and
(d) “force majeure event” means an event that is, or a series of related events that are, beyond our reasonable control.
3. Order Process
3.1 The advertising of bookings on our website constitutes an “invitation to treat” rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3.
3.3 To make a booking through our website, the following steps must be taken: You must click ‘BOOK NOW’ in relation to the relevant event and requested time slot and complete all personal and payment information.
3.4 You will have the opportunity to identify and correct input errors prior to making your order.
4.1 Our prices are quoted on our website.
4.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
4.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
5.1 You must pay the applicable prices for your bookings during the checkout procedure.
5.2 If less people that the original number of participants covered in the booking attend the booked session, the price difference between the booked group size and new group size will not be refunded.
5.3 If more people than the original number of participants covered in the booking attend the booked session, the price difference can be settled upon arrival allowing that the new group size is still within the maximum number of participants allowed per game.
6.1 All bookings are only valid once processed by us. You will receive a confirmation email once your booking has been processed.
6.2 You will receive confirmation of your booking by email only.
6.3 You are entirely responsible for entering your details correctly during the booking process.
6.4 We may use the contact details provided in the booking to tell you about future specials offers and promotions.
6.5 If you would like to change your booking in any way, you should contact us to discuss your requested changes. We reserve the right to accept or reject any changes you may request. All bookings once processed are final and non-refundable.
6.6 We may change the time and date and/or location of an event that is the subject of a booking by giving to you written notice of the change at least 24 hours before the event is due to begin. If we notify you of a change to a booking under this Section 6.2, you shall have a right to cancel the booking and receive a full refund of the price paid in respect of the booking.
6.7 We may cancel a contract under these terms and conditions. If we cancel a contract under these terms and conditions you will be entitled to a full refund of the price paid under that contract.
6.8 You are expected to arrive promptly for your booking. A booking becomings a no-show where we reserve the right to refuse entry without refund to any arrivals 10 minutes late of the original starting time.
7.1 We reserve the right refuse entry to anyone under or suspected to be under the influence of alcohol, drugs or legal highs without refund.
7.2 You agree to cooperate with our employees and conform to our codes and regulations whilst you are on our premises. Any participant acting in a way which could be deemed to be bullying or harassing towards any of our employees will be asked to leave the premises without refund.
7.3 Each participant agrees to participant in the game at their own risk. These risks and an opportunity to ask questions will be given before the start of the game.
7.4 It is prohibited for any participant to damage or vandalise furniture or items within the game. Any participant that damages any item whilst on our premises bears the cost of the damage caused.
7.5 We are entitled to charge any participant for any damage which is intentional and/or caused by misuse of items or failure to follow instructions.
7.6 We reserve the right to charge the person responsible for making the booking for any damage which is intentionally and/or caused by misuse by any participants within their group.
7.7 We reserve the right to stop a game at any point without refund if game guidelines or safety instructions have been breached.
8.1 You are prohibited from using any digital or other photography enabled equipment during your booking without our explicit permission.
8.2 Photographs of all participants will be taken during and at the end of the booking.
8.3 All photographs taken by ClueCrypted and its employees may be uploaded to our website or social media pages and/or used in print for promotional purposes.
8.4 To request removal of any photographs from our website or social media pages you must notify us in writing by sending the URL of the photograph to email@example.com
9. Warranties and representations
9.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions; and
(c) all the information that you provide to us in connection with your order is true, accurate, complete, current and non-misleading.
9.2 We warrant to you that any services we may supply to you under these terms and conditions or in connection with a booking will be supplied with reasonable care and skill.
9.3 All of our warranties and representations relating to bookings are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.
10. Limitations and exclusions of liability
10.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and any statutory rights you may have as a consumer will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
10.2 The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:
(a) are subject to Section 10.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
10.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
10.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
10.5 The participants personal belongings remain the participants responsibility whilst on our premises. We will not be liable for any loss or damage to your property or personal belongings.
11. Force majeure
11.1 If a force majeure event gives rise to a failure or delay in us performing any obligation under these terms and conditions, that obligation will be suspended for the duration of the force majeure event.
11.2 If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing any obligation under these terms and conditions, we shall:
(a) promptly notify you; and
(b) inform you of the period for which it is estimated that such failure or delay will continue.
11.3 If the performance of our obligations under these terms and conditions is affected by a force majeure event, we shall take reasonable steps to mitigate the effects of the force majeure event.
12.1 We may revise these terms and conditions from time to time by publishing a new version on our website.
12.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.
13. No waivers
13.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
13.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.
14.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
14.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
15. Statutory and regulatory disclosures
15.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
15.2 These terms and conditions are available in the English language only.
16. Our details
16.1 This website is owned and operated by ClueCrypted.
16.2 Our principal place of business is at Unit 7 Milton Business Centre, Wick Drive, New Milton, Hampshire, BH25 6RH
16.3 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.
Additional Black Friday Terms and Conditions
Offer valid on 23rd November 2018 for a limited time of 24 hours. 50% discount based on the regular price of £132 for a group of six. Vouchers purchased during the Black Friday promotional offer are valid for redemption on any slot available on our booking calendar excluding the Christmas period (Friday 21st December 2018 to Sunday 6th January). Vouchers purchased during this promotional offer can be exchanged to book our escape room experience for up to six players.